Customer Service - FAQ

After your order has been placed you will be sent an email confirming the order details and giving you an order number.  If you do not receive this straightaway, check that you pressed the CONFIRM button on the final checkout page.  Take a few minutes to check all the details are correctly - especially the shipping address and postcode.

We are really sorry but we are unable to edit orders once they have been placed so please check you have everything you need before you press CONFIRM.

If there is any query with your payment or address we will contact you by the email or phone number given.  All payments are handled by Stripe or Paypal and we have no access to any card details.

When DPD receive your parcel they will send you an email and a text message advising you of the delivery options.  These options include leaving it with a neighbour, in a safe place, changing the delivery day or if the parcel is less than 20kg having it delivered to a pick up shop. 

If you have requested for the parcel to be left safe then it is entirely at your own risk and Just a Soap will not be responsible.

DPD offer the option for a parcel to be delivered to your local pick up shop.  You will need to bring ID with you when collecting and the parcel will ONLY be released to the name on the parcel and not a relative/friend.  These are DPD rules and not ours.  The pickup shop option is for parcels under 20kg.

Customers outside the UK will not be charged VAT.  However, local VAT will be charged in the receiving country.

If you are ordering from the Channel Isles, please select your country as either Jersey or Guernsey and VAT will not be added.

Remember to you have your order number to hand.

Yes, we are happy to accept Purchase Orders for amounts over £50 (excluding VAT and delivery) from schools or Local Authorities.  We do not offer a Purchase Order system to individuals.

Place your order on line and select Purchase Order as the payment method.  Email a copy of your official Purchase Order to admin@justasoap.co.uk and we will process the order and send the invoice.  Terms are strictly 30 days and goods remain the property of Just a Soap until paid for in full.