All orders are currently sent via DPD couriers so what actually happens when it's out for delivery...
An email will be sent by them when the delivery is confirmed. They will be able to give you a one hour window for delivery too and if you have provided a mobile phone number a text will be sent to your phone. This communication will also give you the chance to reschedule delivery, leave the parcel in a safe place or leave with a neighbour.
On the day of delivery, you should be able to track the progress of your driver via the DPD website so you can down to a 15 minute window.
By contacting DPD you will be getting a much quicker response to your query and they have people there to help you.
If you do have a problem with your order then DPD have a team who are dedicated to sorting problems out. They are open from 9am till 9pm Monday to Friday and 8am till 1pm on Saturday to help you.
If you still have a problem with delivery then do contact us so we can intervene and get the parcel to you.