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Technical Section

This section contains the MSDS sheets, Analysis sheets and more.  Plus information about our products and the cosmetic world.

VAT - do I have to pay it?

Tuesday, 4 October 2016 15:01

If you are in the UK then yes, you will see that you have to pay VAT on the products.

Some of our products are zero rated for VAT.  This is because they have been zero rated by HMRC and it is usually because they are food products - Coconut Oil for example.

If you are in the EU and have a EU VAT number then you will not need to pay VAT.

When entering your order, you need to ensure your account is set up with your EU VAT number.  The VAT will then be deducted for you.

Do you have an EU VAT number?

Tuesday, 4 October 2016 15:02

If you have an EU VAT number then you will not need to pay VAT.

The VAT number is validated each time you  checkout and the number is automatically checked against the EU website

When you enter your number into the Just a Soap website do not put the country code - just enter the number.  

If you add the country code as well then this is what is passed over for checking and it will fail.

So only enter the number. Any problems do get in touch with us.

What Happens When You Place an Order

Monday, 2 January 2017 11:27

So you've pressed the CONFIRM button and submitted your order.

What happens next?

Our warehouse manegement system automatically allocates your chosen products to your order so no one else can come along and order them.  The order is automatically despatched to the picking gun ready for one of the warehouse team to come along and pick the order - actually take the items off the shelf and put them into a box.

As all of our items are barcoded we use the guns to direct the team to where the products are in the warehouse.  At the end of the picking process, the box is sealed and the courier label applied.  Finally, at the end of the day the courier collects the boxes and off they go to the sorting hub ready for the courier delivery process to start.

As you can imagine some weeks during the year are busier than others with peak times being from October to the beginning of December.  This is when things really start hotting up and the phrase "busy busy busy" is the order of the day.


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