Order by 2pm for Standard Despatch and 3pm for Express

Monday - Friday

Order by 2pm for Standard Despatch | Order by 3pm for Express Despatch | M-F
Order Online 24/7

Technical Section

This section contains the MSDS sheets, Analysis sheets and more.  Plus information about our products and the cosmetic world.


Where's my Order?

Monday, 2 January 2017 10:48

All orders are currently sent via DPD couriers so what actually happens when it's out for delivery...

An email will be sent by them when the delivery is confirmed.  They will be able to give you a one hour window for delivery too and if you have provided a mobile phone number a text will be sent to your phone.  This communication will also give you the chance to reschedule delivery, leave the parcel in a safe place or leave with a neighbour.

On the day of delivery, you should be able to track the progress of your driver via the DPD website so you can down to a 15 minute window.

By contacting DPD you will be getting a much quicker response to your query and they have people there to help you.

If you do have a problem with your order then DPD have a team who are dedicated to sorting problems out.  They are open from 9am till 9pm Monday to Friday and 8am till 1pm on Saturday to help you.

If you still have a problem with delivery then do contact us so we can intervene and get the parcel to you.

Delivery Outside the EU

Monday, 2 January 2017 11:26

We are very sorry but due to the restrictions on what we can send outside of the EU we have reluctantly decided to restrict our shipping to EU countries only.

The only exception to this is Norway - we are very happy to ship to Norway.  There will be customs duties that the customer will need to pay before delivery.

What Happens When You Place an Order

Monday, 2 January 2017 11:27

So you've pressed the CONFIRM button and submitted your order.

What happens next?

Our warehouse manegement system automatically allocates your chosen products to your order so no one else can come along and order them.  The order is automatically despatched to the picking gun ready for one of the warehouse team to come along and pick the order - actually take the items off the shelf and put them into a box.

As all of our items are barcoded we use the guns to direct the team to where the products are in the warehouse.  At the end of the picking process, the box is sealed and the courier label applied.  Finally, at the end of the day the courier collects the boxes and off they go to the sorting hub ready for the courier delivery process to start.

As you can imagine some weeks during the year are busier than others with peak times being from October to the beginning of December.  This is when things really start hotting up and the phrase "busy busy busy" is the order of the day.

 

1 - 3 of 4

Page:
  1. 1
  2. 2

More to read

View AllPosts
back to top