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Returning an Item

Friday, 10 August 2018 11:02

Can I return something?

The simple answer is yes and we do have a 30-day returns policy if you do wish to send an unused/unopened item back.  We do not accept returns of fragrance oils so please consider buying a smaller size if this is new for you.

All we ask is that you contact us first so we know that your goods are coming back to us. The RETURNS FORM can be downloaded here.

Returning goods within 14 days

By law, all customers in the EU have a 14 working day cooling off period in which they can withdraw from the contract. The 14 days start from the day after the goods were delivered. To cancel the whole order within this time, please notify us in writing at enquiry@justasoap.co.uk with  the cancellation details including the order number and then return the goods to us.

Where there has been no error on our part with the original order, as soon as we have received the returned goods, we will issue you with a refund for the cost of the goods and the cost of the outgoing delivery charge that you paid. We do not refund the cost of returning the goods to us. We may be able to arrange the courier to collect an item if it is heavy but the cost of this will be deducted from the overall refund.

If you have paid for Express/Saturday service, we will only refund the cost of standard delivery.

If you cancel only part of your order, we will not refund any outgoing delivery costs.

Returning goods after 14 days

After the 14-day period you are still able to return goods to us up to 30 days after delivery. Where there has been no error on our part, we will only refund the cost of the goods. We will not refund any delivery/return costs in connection with the purchase.

In all cases, all goods must be in unused condition with packaging intact. Unfortunately we are not able to accept returns of fragrances or colours that have been opened so if you are unsure of a fragrance we suggest buying the smallest size.

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